We download e-mail Monday through Friday during normal business hours. We do our very best to answer all e-mail the same day it's received. If we experience some delay in locating your parts and/or information we will notify you of the situation within 24 hours from receiving your request. Should you have any questions please call our sales team at 866-534-EGGE or 562-945-3419 or e-mail us at info@egge.com.